Returns


Simple 60 Day Money Back Online Sales Returns Policy

 

We promise to REFUND IN FULL any goods purchased which are unwanted or otherwise and returned to us within 60 days.

All we ask is that the item/s received back to us are UNUSED and UNDAMAGED.
They should be Complete with All tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied including Free gifts if it came with the order. The items should also have the undamaged makers box or packing so that the item can easily be sold again as new.

If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to exchange the goods.

60 Days Return Policy does not apply to motorised goods, Motorcycles, Quads, Buggys or Pitbikes ect.


Returning Goods to us easily; 

Use the Post Office or why not try Collect Plus for an even simpler way to return goods economically.

Our Return Address ; 

Returns @ Crossan Motorcycles Ltd, 51 Crossan Rd, Mayobridge, Newry, Co.Down, N-Ireland, BT34 2HY

Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty. In which case, only reasonable postage will be refunded (not Special Delivery). For your own security and peace of mind we would recommend that you use a recorded delivery service.

Crossan Motorcycles Ltd do not accept responsibility for returned goods lost or damaged in transit.


On receiving your goods we will process the return and email to confirm the course of action. 

Refunds will be made using your original payment method.

RETURNS FROM OUTSIDE OF EU

PLEASE REMEBER TO MARK YOUR PARCEL AS RETURNED GOODS FOR REFUND

SO THAT WE DON'T GET HIT WITH VAT AND IMPORT DUTY ON THEIR RETURN.

ALWAYS INCLUDE A COPY OF THE ORIGINAL INVOICE MARKED AS RETURNED GOODS FOR REFUND.  If you failto do this, we may refuse to accept the parcel back or deduct the import charges from your refund.