Returns


 
The Visor Shop Showroom 2014
We ship hundreds of packages worldwide every day

We were the 1st ever online visor retailer in the world back in the early days of the internet, and we are proud to have built our reputation as a reliable and honest company providing excellent value for money on exclusive products and brands.

100% CUSTOMER FOCUS & EASY 60 DAY RETURNS

We promise to REFUND IN FULL any goods purchased which are unwanted or otherwise and returned to us within 60 days.

All we ask is that the item/s received back to us are UNUSED and UNDAMAGED.

They should be Complete with All tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied including Free gifts if it came with the order. The items should also have the undamaged makers box or packing so that the item can easily be sold again as new. If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to exchange the goods. 60 Days Return Policy does not apply to motorised goods, Motorcycles, Quads, Buggys or Pitbikes etc.

Returning Goods to us easily

Use the Post Office or why not try Collect Plus for an even simpler way to return goods economically.
 

Our Return Address

Returns @ Crossan Motorcycles Ltd,
51 Crossan Rd,
Mayobridge,
Newry,
Co.Down,
United Kingdom
BT34 2HY

Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty. In which case, only reasonable postage will be refunded (not Special Delivery). For your own security and peace of mind we would recommend that you use a recorded delivery service.

Crossan Motorcycles Ltd do not accept responsibility for returned goods lost or damaged in transit.

On receiving your goods we will process the return and email to confirm the course of action. 

Refunds will be made using your original payment method.

RETURNS FROM OUTSIDE OF EU, PLEASE REMEMBER TO MARK YOUR PARCEL AS RETURNED GOODS FOR REFUND, SO THAT WE DON'T GET HIT WITH VAT AND IMPORT DUTY ON THEIR RETURN.

ALWAYS INCLUDE A COPY OF THE ORIGINAL INVOICE MARKED AS RETURNED GOODS FOR REFUND.

 If you fail to do this, we may refuse to accept the parcel back or deduct the import charges from your refund.

International & European Warranty: 

  • For warranty claims please contact thevisorshop@crossan.co.uk  While we will assist international customers with warranty claims, items may need to be shipped to the UK for inspection or repair. The customer will be responsible for these additional back and forth shipping charges.